Remote Login

Even if you haven’t got a machine or solution from Lanier South West, we can still be of service. Maybe your machine is playing up, or worse...broken down, or perhaps you need some consumables? Just give us a call and let us help. All costs are fixed and provided prior to provision.

Download the Lanier Remote Support Software

Click the button above to download the Remote Support tool. A member of the IT support team will be with you shortly.

Our commitment

Uptime

Lanier agree that each device provided will maintain a minimum of 94% Uptime (Based on 7:30mins working day 9.00am - 5.00pm Monday to Friday – excluding Bank Holidays) measured during each quarterly period.

Response Time

Lanier agree to maintain an average response time of 4 working hours on each device provided (between hours of 9.00am – 5.00pm, Monday to Friday – excluding Bank Holidays), measured during each quarterly period. Emergency Response (when the device is not working at all) is set as a priority and response time is generally halved.

First Time Fix Percentage

Lanier agree to maintain a minimum First Time Fix Percentage of 95% covering all Fault Calls during each quarterly period.

Repeat Fault Exception

Lanier agrees to replace any device with a “like for like” replacement which has had 10 fault calls for the same fault during each quarterly period. We also agree to replace any device with a “like for like” replacement which has not achieved the minimum uptime during two consecutive quarterly periods.

90 Day Money-Back Guarantee

Even if you haven’t got a machine or solution from Lanier South West, we can still be of service. Maybe your machine is playing up, or worse …. broken down, or perhaps you need some consumables? Just give us a call and let us help. All costs are fixed and provided prior to provision. Get peace of mind with our 90 Day Money-Back Guarantee.